Provides business process or systems support that may include duties such as root cause analysis, mapping of current processes or systems, iterative problem definition and hypothesized improvement opportunities. Experience using SIPOC analysis, process maps, and RACI, Six Sigma or other related methodologies. May include facilitation of Kaizen events. May involve re-engineering of existing processes.
Includes facilitation of organizational change and performance measures.
Candidate Skill Set
Service experience 3+ years in financial services environment
Related Experience 1-3 years BSA experience preferred but not required
Capital One Experience preferred but not required
Quantitative & Analytical Skills Strong; Demonstrated experience supporting business process improvement projects
Methodologies Demonstrated experience applying basic concepts of methodologies
Provides clear concise communication with project team and mid-level management. Demonstrated ability to influence.
Ability to influence or negotiate with other functional areas